![]() Contactless ATMs so you can just tap your Visa or Mastercard card for a quicker, more secure transaction –you will not need to insert your credit or debit card.The option to update your mobile number, email or Emirates ID details at our ATMs. ![]() We are upgrading our ATMs and Cash Deposit Machines (CDMs) for a quicker and better experience, which will include: Any other products, services including any joint accounts would not be impacted unless they become “Dormant” on their own. ![]() Please note that, “Dormant” is a status which is applied to the accounts that meet the relevant criteria of no financial/non-financial transactions and no contact with the bank as explained above. “Dormant” account status is applicable at individual account level.įor example: If you have a single or multiple account(s) and there has been no transactions/contact for a period of three years, then the Customer and respective account(s) will be considered "Dormant”.Įxamples on Non-financial transactions: Balance Inquiry via ATM, Successful login to Internet banking/Mobile banking, Authenticated calls to Contact Centre - PIN verified calls through Integrated Voice Recording (IVR). ![]() A customer’s account status is changed into “Dormant” and becomes inactive. "Dormant" is a status of the account which becomes effective when the account holder has had no financial or non-financial transactions and has had no contact with the bank for a period of three years.
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